← Back to the SOMAT website Illustrative mock-up: Avonmere Borough Council is fictional and every figure is synthetic. All sector examples

Dashboard

Findings Damp & mould Complaints

Hello, Sam

Headlines · since 1 April, all estates you can see

Homes inspected

2,418

of 9,600 council homes

Damp or mould hazards found

387

41 assessed as emergency

Actioned within Awaab's Law timescales

86%

up from 71% last quarter

Repairs revisits audited

530

by the quality team, with photos

Estates compared

Inspection quality from the quality team's audit of completed inspections (0–100). Complaints from the complaints system: those escalated to stage 2, per 100 homes inspected.

Area · Estate Homes inspected Inspection quality Damp/mould found Within timescale Repeat damp report in 6 months Stage 2 complaints / 100
▾ Riverside
Millbrook4128413%94%8%1.2
Quayside Court2667118%90%15%2.6
▾ Northgate
Hollins Park3888014%91%10%1.5
Larchfield Towers3515824%69%27%4.8
▾ Southfields
Beacon Hill4977415%88%13%2.2
Old Forge5046616%79%19%3.1

Select an estate to drill through to its inspections, photos and repairs.

Larchfield Towers · Flat 14C · Damp and mould inspection

Emergency hazard · Alarm

Hazard (coded)

Damp and mould › Black mould › Bedroom, more than 1 m²

Household

Infant under 1 · resident with asthma

Likely cause recorded

Failed extractor fan; condensation on single-glazed window

Evidence

📷 4 photos · 📎 moisture readings.csv

Timeline

  1. ✔ Reported · Mon 09:12
  2. ✔ Inspected · Mon 15:40
  3. ✔ Made safe (dehumidifier, mould wash) · Tue 11:05
  4. ✔ Written summary to tenant · Wed
  5. ◻ Permanent repair (fan, glazing) · booked

Findings

Patterns found across the sessions submitted so far, each reviewed by an analyst before being shown here. A finding is withdrawn if later sessions stop bearing it out.

  • Damp and Mould Inspection · Housing Inspections 2026–27

    Homes where the inspector recorded a likely cause had a repeat damp report within six months less often.

    Likely cause recorded Of the homes, with a repeat report Sessions
    Yes27 of 251 (11%)251
    No38 of 136 (28%)136
    • Found together, which does not show that one causes the other: a cause is easier to record in some homes than others.
    • Seen in all three areas analysed separately.

    Analyst's note: Supports making "likely cause" a required field, with a coded list, from next quarter.

  • Repairs Quality Audit · Housing Inspections 2026–27

    Repairs where the tenant was given a written summary within three working days were escalated to a stage 2 complaint less often.

    Written summary within 3 working days Of the repairs, escalated to stage 2 Sessions
    Yes9 of 364 (2%)364
    No15 of 166 (9%)166
    • Found together, which does not show that one causes the other.
    • Escalations are few, so the figures will move as more audits come in.
    • Complaint stages linked from the complaints system by case reference.

SOMAT · developed by Elan in partnership with Harlow Stewart · mock-up for discussion

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